Terms and Conditions

Delivery Information

Orders wired within the U.S. must be received before 12:00pm in the recipient’s time zone to assure same-day delivery. Orders received after that time will be delivered the following day (except Sunday).

Local Delivery Charge: $12.00

For orders that meet free delivery requirements: Free delivery includes one delivery attempt to the address provided by the purchaser. If the order can not be left in a secure location, driver is unable to gain access into a secure complex/building, a neighbor is unavailable to accept the order, or the address provided is incorrect, the following may occur: A) recipient will be contacted to pick up the order from our store B) a second delivery attempt will be may made when additional delivery(ies) in the immediate area within 3 business days C) sender has the option to pay our normal delivery charge for additional delivery attempts (up to 2 additional attempts). D) If no contact can be made with either the recipient or sender once a delivery has been attempted, order will be held indefinitely, but will not be replaced or refunded.

What happens if the recipient is not home when my delivery is attempted?

Our professional delivery team makes every attempt to deliver your gift successfully. We understand there is an emotional advantage to having the flowers delivered at the requested time. The exact time of every delivery attempt is logged by our drivers along with the name of the person who accepts the delivery and that information is stored in our computers. Unfortunately, because flowers are usually a surprise delivery, the recipient is not always available to accept our delivery. Unless the customer instructs us otherwise (in advance), here is how we handle “unavailable recipients”.

Business Deliveries: Due to security restrictions, many companies require us to leave deliveries in the reception or security area. We will have the co-worker or security officer sign for the package so delivery can be verified.

Residential Deliveries: If the recipient is not home, our drivers will leave the order in a secure location, and call the recipient to let them know where the order was left. If our driver feels there is no secure location, the driver will try close-by neighbors to see if they will accept the delivery. If a neighbor is kind enough to do so, we log the time and their name, then leave a message on the recipient’s phone indicating where the package was left. If there no neighbors available or willing to accept the delivery, or there is no secure location, our non-delivery policy (above) is then followed.

Hospital Deliveries: Hospital stays simply aren’t as long they used to be. Patients are sometimes released on very short notice. At the same time, our hospitals are getting much larger, more secure and more complicated to deliver to. Unfortunately, hospitals no longer provide forwarding addresses, so if the patient has been discharged, we return the package to our main store and contact the sender (you) to ask for a home address where we can deliver the flowers. Deliveries to ICU patients are typically not allowed by the hospital. Please check with the hospital before placing your order to see if deliveries are allowed.

Will you ever leave the package outside?

Our preference is to avoid that whenever possible, but sometimes it becomes a consideration if there are no close-by neighbors at home and our staff believes the gift’s impact will be marginalized by redelivering on a later date. In those cases, if the product is not overly sensitive and the weather is cooperating, we may find a protected area around the porch or garage where we can leave the package. But, even if we compromise our delivery policy for the benefit of the customer or recipient, our product is always fully guaranteed. The only exception to that guarantee is if the customer or recipient insists we leave a package outside against our better judgment. In that case, we can not be responsible for the quality of the product.

What zipcodes do you deliver FREE to if I meet the minimum?
33701, 33702, 33703, 33704, 33705, 33706, 33709, 33710, 33711, 33712, 33713, 33714, 33715, 33716

What other zipcodes do you deliver? 33707 - $12.00

Substition Policy

Occasionally, substitutions may be necessary to create your bouquet due to the availability of certain flowers in various parts of the country.

Care is taken to maintain the style, theme and color scheme of the arrangement, using flowers of equal value.

Additionally, the substitution of certain keepsake items may be necessary due to increased demand, especially during major holidays.

In single-flower arrangements, such as an all rose bouquet, or orchids, we will make every attempt to match the flower type, but may substitute with another color.

Ordering Wine for Someone Else
You must be at least 21 years old to order and receive wine by federal law.
By placing an order you represent to Gulfport Florist Inc that you are at least 21 years old.
At time of delivery someone 21 years or older must also be present to sign the delivery note.
If no one is available the wine will have to be returned to the store and picked up by the recipient.
We do not ship wine.

Secure Payment

Security This site has security measures in place to protect the loss, misuse and alteration of the information under our control. All user credit card information is securely communicated using secure socket layer (SSL) software, which is the industry standard and among the best software available for secure commerce transactions. All user information stored on our server is stored in an encrypted format.

Refund/Cancellation/Returned Checks/Charge Backs:
All sales are final at time of delivery attempt. Refund or replacement may be available within 5 days after date of delivery. Returned checks and charge back will incure a $35 fee. In case of a fraudulent charge back we maintain the right to seek compensation from the sender as well as from the receipient. 50% surcharge to all lost chargebacks will apply. Orders cancelled after a delivery attempt (unsuccessful) has been made, will incur a $12.00 delivery charge (order total less $12 + tax will be refunded).

Information We Collect
If you open an account on our site or make a purchase, we need your contact information including your name, e-mail address and mailing address to complete your transaction. When you visit our website, we also collect some basic information that does not identify individual users. We use this information to determine our users demographics and interests, so that we can better understand and serve our users.

Cookies are small files which store certain information about your activity on the website and are stored on your computers hard drive. Our cookies do not contain any personally identifying information. We use cookies to let us know that you are a prior customer, so that you dont have to reenter information you gave us on your prior visits. Most web browsers automatically accept cookies, but most allow you to instruct your browser to prevent the use of cookies. However, if you disable cookies, you will not be able to use certain features of this website.

Our Use and Disclosure of Your Information
When opening an account or making a purchase, you have an opportunity to opt-in or opt-out from receiving emails from us. If you opt-in to receive information from us, we may use your purchase history, contact information and other registration information to provide you with more relevant information and email content. We may send emails to our users regarding changes in our services or other information we believe will be of interest to our users.

If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities on our site, we may collect such information. We may use that information and other information that we obtain from your use of our site to resolve disputes, troubleshoot problems and enforce our agreement for Terms of Use.

Your information will not be shared for any other purpose and will be kept secured. We cannot ensure that all of your private communications and other personally identifiable information will never be disclosed in ways not otherwise described in this Privacy Statement. For example, we may be required to disclose information to the government or third parties under certain circumstances, or third parties may unlawfully intercept or access transmissions or private communications. We can (and you authorize us to) disclose any information about you to law enforcement or other government officials as we, in our sole discretion, believe necessary or appropriate in connection with an investigation of fraud, intellectual property infringements, or other activity that may be illegal or may expose us to legal liability.

Refund/Cancellation/Returned Checks/Charge Backs:
All sales are final at time of delivery. Refund or replacement may be available within 5 days after date of delivery. Returned checks and charge back will incure a $35 fee. In case of a fraudulent charge back we maintain the right to seek compensation from the sender as well as from the receipient.